Refund policy

Black Diamond Unlimited, LLC - 3623 US Highway 62, Ropesville, TX 79358 - (806) 503-2161 - blackdiamondultd@gmail.com

Return Window

You may return most new, unused, uninstalled items in their original packaging within 30 days of delivery. Contact us first at (806) 503-2161 or blackdiamondultd@gmail.com to get a return authorization (RA). Returns sent without an RA may be refused.

Condition

Items must be new, uninstalled and unmodified, with all parts, hardware, manuals and original packaging, and in resalable condition. Do not write on or tape over manufacturer boxes; put them inside a shipping box. Items that have been installed, used, painted, cut, or modified, or that show signs of wear, cannot be returned.

Restocking Fee

Returns of non-defective items are subject to a 20% restocking fee. Original shipping charges are non-refundable. Unless the return is due to our error or a defect, the customer pays return shipping.

Non-returnable Items

• Bodyguard special-order bumpers, items with custom powder-coat or polished finishes, and built-to-order Titan Turbos are non-returnable unless they arrive defective or we shipped the wrong item.
• Electrical parts, tuners and programmers that have been installed or used are not returnable.

Freight Returns

For freight (LTL) items that are eligible for return, the customer pays the freight return shipping.

Order Cancellations

Orders can be cancelled at no charge before they ship. After an order ships, the return policy above applies. Special-order and made-to-order items (including Bodyguard special-order bumpers, custom-finish items and built-to-order Titan Turbos) cannot be cancelled once the order has been placed with the manufacturer.

Damaged, Defective or Wrong Items

If your item arrives damaged, defective, or is not what you ordered, contact us within 3 days of delivery with your order number and photos. For freight deliveries, note damage on the delivery receipt before signing. We will arrange a replacement, repair, or refund at no cost to you, with no restocking fee. Some items are covered by the manufacturer's warranty. We'll help you file and process warranty claims with the manufacturer.

Fitment

Please verify fitment before ordering. We're happy to confirm fitment by phone or email before you buy. Returns due to ordering the wrong part follow the standard return terms above, including the 20% restocking fee.

Refunds

Once we (or the manufacturer's warehouse) receive and inspect your return, we'll email you to approve or deny the refund. Approved refunds, minus any restocking fee, go to your original payment method within 5-10 business days. Your bank or card issuer may take additional time to post it.

Exchanges

The fastest way to exchange an item is to return it under this policy and place a new order for the item you want.

Questions? Call (806) 503-2161 or email blackdiamondultd@gmail.com.