Warranty
Every part we sell is new and covered by the manufacturer's warranty, and we'll help you use it.
What's covered
Warranty terms are set by each manufacturer and vary by brand and product: some parts carry a limited lifetime warranty, others 1 to 5 years, and electronics and some performance parts may be limited or excluded. Check the manufacturer's warranty terms for your part, or call us and we'll look them up for you.
Manufacturer warranties usually cover defects in materials and workmanship. They usually don't cover normal wear, improper installation, misuse, racing or competition use, or damage from modifications.
How to make a warranty claim
- Contact us at (806) 503-2161, blackdiamondultd@gmail.com or the contact form with your order number, the part, your truck (year, make, model, engine) and a description and photos of the problem.
- We'll check the manufacturer's terms and help you file the claim. Some manufacturers handle claims directly; in that case we'll give you their contact information and stay involved until it's resolved.
- If the manufacturer asks for the part back, we'll tell you where to send it. Don't send parts back without an authorization.
The manufacturer decides whether to repair, replace or credit a part under warranty. Labor, shipping and installation costs are usually not covered unless the manufacturer's warranty says so.
Damaged or wrong item?
If a part arrives damaged, defective or not what you ordered, contact us within 3 days of delivery and we'll make it right with no restocking fee. See our Refund Policy.